Refund & Money-Back Policy

1. The 100% Money-Back Refund Guarantee

Our Guaranteed Room Hunter Package (₹17,999) includes our signature 100% money-back guarantee:

• The Guarantee Condition: If our relocation team cannot secure and confirm an eligible room or apartment offer that satisfies your agreed criteria (city, room type, target move-in window, and maximum budget) across 10+ German accommodation portals within your agreed search period, you are entitled to a 100% full refund of the ₹17,999 service fee.
• No Hidden Deductions: When eligible under the 100% guarantee, the entire package amount is refunded in full without administrative deduction.
• Verified City Registration (Anmeldung) Requirement: A room offer is only deemed "eligible" if the landlord provides the required Wohnungsgeberbestätigung (landlord confirmation) necessary for German City Registration. Offers without Anmeldung eligibility will never count against our guarantee.

2. Early Cancellation (Within 24 Hours)

If you purchase any of our packages (Starter ₹8,999, Guaranteed ₹17,999, or VIP Concierge ₹26,999) or book a direct lead service, and change your plans:

• You may cancel your booking within 24 hours of payment for a full refund, provided our advisory team has not yet completed your German application dossier, delivered lead details, or dispatched initial portal submissions.
• If cancellations are initiated prior to work commencement, funds will be returned minus any direct payment gateway settlement fee.

3. Direct Room Leads & Variable Fee Policy

For seekers who opt for individual verified room leads under our Variable Fee Model:

• Lead Verification Standard: Every direct room lead is verified for genuine vacancy, legitimate landlord identity, scam prevention, and official City Registration (Anmeldung) eligibility at the time of delivery.
• Free Replacement or 100% Refund: If a lead delivered under the variable fee arrangement is demonstrated to be invalid, unresponsive, already occupied prior to handover, or not matching the agreed specifications through no fault of the seeker, DieFuture will:
  • Provide a verified replacement lead of equal value within 48 hours at no additional charge; OR
  • Issue an immediate 100% full refund of the variable fee collected for that specific lead.
• Reporting Window: To ensure fast verification and replacement, lead discrepancies must be reported via WhatsApp or email within 48 hours of lead delivery.

4. Non-Refundable Scenarios

A refund under the 100% Guarantee or lead arrangement will not apply if:

• An applicant unilaterally withdraws or changes their relocation plans after eligible room offers or verified leads meeting their brief have already been coordinated and delivered.
• An applicant provides false, expired, or forged documents (such as invalid university letters or fraudulent bank statements) that result in landlord disqualification.
• An applicant repeatedly fails to attend scheduled viewing appointments without prior notice.
• For the Starter Package (₹8,999), which is a self-search dossier prep package (curated alerts, Anschreiben drafting, profile audit), fees are non-refundable once the completed application dossier and listings audit have been delivered to the student.

5. Important Distinction: Relocation Fees vs. Apartment Rent

6. Refund Processing Timelines & Methods

• Payment Gateway: All approved refunds are credited back to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI) via Razorpay or direct bank transfer.
• Settlement Timeline: Once approved by our team, refunds are typically credited to your account within 5 to 7 business days, depending on your issuing bank's clearing cycle.

7. How to Submit a Refund Claim

To request a refund under the guarantee, variable lead policy, or early cancellation:

1. Send a message on WhatsApp to our dedicated support line at +91 95679 41647 or email diefutureapartments@gmail.com.
2. Include your Reference Tracking Code (e.g. DF-1234), your full name, and your registered email address.
3. Our finance and relocation support team will review your application log, confirm eligibility within 24 hours, and immediately trigger the refund payout.

8. Contact & Registered Office