Privacy & Data Protection Policy

1. Data Collection & Purpose Matrix

When you submit a housing brief, inquire about accommodation in Germany, or engage our advisory services, we collect specific information necessary to advocate for your rental tenancy:

2. How We Use and Share Your Data

We process your data strictly under the following principles:

• Sole Purpose: Information submitted is used exclusively to facilitate your apartment search in Germany and communicate landlord responses to you.
• Landlord Submissions: With your permission, your student bio and cover letter are submitted to landlords and WG flatmates across German accommodation portals (such as WG-Gesucht, ImmoScout24, Immowelt, and Kleinanzeigen).
• No Sale of Data: We never sell, rent, monetize, or trade your personal information to third-party marketing companies.
• Secure Infrastructure: Data is stored securely on encrypted database clusters with strict role-based access control.

3. Payment Data Security

All service package payments are processed directly through Razorpay or PCI-DSS certified payment gateways. Stayforall Plus Services Private Limited never stores or has access to your full credit card numbers, debit card PINs, or net banking credentials.

4. Your Data Rights

Under applicable data privacy regulations, you have the right to:

• Request a copy of the personal data we hold about you.
• Request corrections or updates to your search brief or contact information.
• Request immediate and permanent deletion of your search records, dossier, and uploaded documents from our active database once your room has been secured or your service concludes.
• Withdraw consent for WhatsApp or email alerts at any time.

5. Data Retention Period

Personal brief submissions are retained for the duration of your relocation search. Upon room confirmation or request, non-essential applicant documents are securely expunged within 90 days, retaining only statutory accounting logs required under Indian tax regulations.

6. Statutory Grievance Redressal Officer

In accordance with the Information Technology Rules and Data Protection Act, please contact our designated Grievance Officer for any privacy concerns: